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Contact:	Amy Turkington Public Relations
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Injured on the Job? Intracorp Launches Workers’ Compensation Nurseline
Toll-free health information line available 24-7 to assist when injury happens on the job

PHILADELPHIA, April 20, 2009— Intracorp is launching a 24-hour workers’ compensation nurseline to provide information and assistance to employees and their managers whenever an injury happens on the job.

Operated by Intracorp employees with nursing experience in a range of clinical disciplines, and armed with CIGNA’s level of care guidelines, the nurseline gives callers access to immediate health information concerning work-related injuries. The goal is to assist callers in evaluating their symptoms and accessing appropriate care services, enhancing return-to-work outcomes and reducing unnecessary workers’ compensation costs.

“When an injury happens at work, it’s not always clear what kind of medical attention an individual needs,” said Intracorp vice president Betsy Robinson. “Out of caution, managers might send employees straight to an emergency room for evaluation. But depending on the circumstances, that may not be best option, and it’s among the most costly choices. Having access to the nurseline will allow the nurse to ask the caller a few questions about the individual’s symptoms and situation, then help the caller to decide upon the appropriate type of care or other available informational resources to access . It also helps to facilitate prompt and accurate reporting of workplace injuries.”

Robinson said nurses can offer employees and/or their managers help in dealing with minor health issues such as a minor cut or fall, determine whether the employee needs to see a doctor, and/or assist the employee in deciding whether it is necessary to go to the nearest emergency room or call “911” for emergency situations. The URAC-accredited health care call center operates 24 hours a day and provides health care information at any time an injury may occur – day or night and even on weekends and holidays.

Robinson said the service also benefits employers by helping injured employees access appropriate clinical resources in the workers’ compensation network and by facilitating documentation and management of a work-related injury. For example, nurses will send a triage report to the employer immediately after any call. This can help cut the amount of time that often lapses between the time of an injury and the reporting of that injury to the employer, helping the employer institute risk management procedures more quickly and providing case management services, if needed, to employees early in the course of a workers’ compensation claim.

With the launch of the workers’ compensation health information line, Intracorp is building on its over 39 years of workers’ compensation experience. Intracorp also has extensive experience operating a nurseline call center, having provided this service for more than 10 years to affiliates of its parent company, CIGNA, for millions of people enrolled in CIGNA's health care coverage plans.

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