INTRACORP IN THE NEWS

Workers Compensation Outlook, November 2009, "Chronic Pain: Strategies for Improving Outcomes," by Tammy Bradly, Director of Case Management Products.
This story offers strategies companies should consider when working with employees that have a chronic pain condition. Read full story.

The John Liner Review, Fall 2009, "Recession-Proofing Work Force Productivity: How Employers Are Managing Disability in a Downturn Economy," by Tammy Bradly, Director of Case Management Products.
This story discusses how companies are managing disability claims in a down economy, while insurers and employers see fewer claims than ever, but an increase in per-claim spending and higher medical and lost-time expenses. Read full story.

The Journal of Workers Compensation, Summer 2009, "Wake the Sleeping Dogs: The Case for Continual Improvement in Program Design," by Betsy Robinson, Vice President, Products and Marketing, and Brannon Transue, Director of Information Management.
In a challenging economy and in the face of increasing medical exposure, it only makes sense to ensure that a workers' compensation program addresses the employer’s unique risks — and continues to do so as cost drivers change over time. Just as data analysis helps manufacturers to improve their processes, in-depth analysis of claims and managed care data can provide the insights necessary to develop and fine-tune a workers compensation program that meets the employer’s goals, does so as cost-effectively as possible, and continues to deliver results over time. Read full story.

Business Insurance, August 24, 2009, "Balancing utilization review with keeping costs down and return-to-work high."
This story takes a closer look at the utilization review process following a report from the California Department of Insurance. Betsy Robinson, vice president, products and marketing, is quoted in the article and describes Intracorp's analytical approach to utilization review that keeps costs at a minimum, while maintaining a high return-to-work rate. Read full story.

The Journal of Workers Compensation, Spring 2009, "Is There A Doctor in the House? Provider Trends in Workers Compensation," by Dean Stiles, Director of Network Management, and Brannon Transue, Director of Information Management.
The article provides examples of how controlling the fees paid to providers through state fee schedules or through PPO contracts has led providers to search for other methods of obtaining the revenue that the providers demand, including seeing patients more frequently, billing for more services per visit and prenegotiating fees that exceed the mandated limits. Some of the providers who do not want to look for the alternate revenue sources are simply refusing to treat WC claimants, impacting our ability to provide access to the right providers in our networks. Read full story.

The Journal of Workers Compensation, Winter 2009, "A Look at the Future of Predictive Modeling for Workers' Compensation Case Management," by Betsy Robinson, Vice President, Products and Marketing, and Brannon Transue, Director of Information Management.
This article examines the critical role that predictive modeling plays in workers’ compensation case management. Read full story.

Business Insurance, December 1, 2008, "Cultural, administrative issues test case workers."
This story relates the challenges case managers face when trying to help undocumented workers receive appropriate care when they become injured on the job. Mary Hawkins, a bilingual, catastrophic case manager for Intracorp, is quoted in the article. Read full story.

The Journal of Workers Compensation, Fall 2008, "Data-driven Intervention to Promote Appropriate Utilization and Prescription of Narcotics in Workers Compensation Cases," by Betsy Robinson, Vice President, Products and Marketing.
This article examines the critical role that predictive modeling plays in narcotics therapy management and looks at several criteria that can be used to determine whether characteristics of inappropriate use exist within chronic pain cases. Read full story.

The Journal of Workers Compensation, Spring 2008, "Cold Case Files: Forensic Strategies For Resolving Long-Term Chronic Pain Disabilities," by Betsy Robinson, Vice President, Products and Marketing.
This article discusses solutions for targeting “cold cases” and analyzes successful examples of how a consumer-centric and integrated approach to cold case management benefited the lives of two individuals and removed them from a cycle of chronic pain. Read full story.

Risk & Insurance, February 1, 2008, "Has Competition Vanished?"
This article focuses on Coventry's position in the workers' comp market, specifically their "monopoly" model, in light of their more recent acquisitions, and provides insight on alternative offerings in the marketplace. Betsy Robinson, Intracorp's Vice President, Products and Marketing, is quoted in talking about Intracorp's mosaic network offering. Read full story.

Business Insurance, November 12, 2007, "Employers search for ways to control prescription drug costs."

This article focuses on what employers are doing to gain control of prescription drug costs in the workers' comp market, which historically are much more expensive than prescription drugs on the health care side. Betsy Robinson, Intracorp's Assistant Vice President, Product Management and Development is featured, explaining the reason for this trend. Read full story (password required).

Business Insurance, November 12, 2007, "Workers' comp PBMs can help employers control drug costs."

This article specifically addresses PBMs and how they can help control prescription costs. Intracorp explains that PBMs are not so much about price, but rather utilization and managed care for the employees. Read full story (password required).

Human Resource Executive, November 1, 2007, “The PBM Solution.”

This article includes extensive commentary from both Betsy Robinson, Intracorp's Assistant Vice President, Product Management and Development, and Charlotte Perkins, Chief Human Resources Officer for Performance Food Group (PFG), an Intracorp customer. The article focuses on the growth of Pharmacy Benefit Management Solutions
(PBM) in the workers' comp market and is a very positive piece that highlights PFG's experience with Intracorp and the benefits her company has seen since implementing our PBM. Read full story.

Risk & Insurance, October 15, 2007, "Stemming the cost onslaught."

This article focuses on the growth of Pharmacy Benefit Management Solutions (PBM) in the workers' comp market. Betsy Robinson, Intracorp's Assistant Vice President, Product Management and Development is quoted in talking about Intracorp's PBM and Drug Utilization Review (DUR) program. Read full story.

Journal of Workers Compensation, Fall 2007, "Beyond Average Wholesale Price: Next-Generation PBM Addresses Multiple Cost Drivers," by Betsy Robinson, Assistant Vice President, Product Management and Development.
The article addresses the role of strategic pharmacy benefit management — managing utilization in addition to negotiating better prices. It also examines the value that employers can derive by applying the richness of clinical management to their workers' comp pharmacy program and looks at how the next generation of PBMs might evolve in the future to achieve their fullest potential. Read full story.

Business Insurance , July 30, 2007, "Employers tackle illegal use of prescribed drugs. Pharmacy networks, generics also boost cost-reducing efforts."

This article highlights Intracorp's work helping clients manage workers' compensation pharmacy costs. Read full story.

Benefits & Compensation International, December 2006, "New Program Designed to Cut Workers' Compensation Costs: USA "
Article highlights Intracorp's Pharmacy Benefit Management Solution. Read full story.

Journal of Workers Compensation, Fall 2006, "A Day's Work for a Day's Pay: Creative Solutions for Facilitating Transitional Duty, " by Betsy Robinson, Assistant Vice President, Product Management and Development.

This article highlights Intracorp customers, Xerox Corporation and Family Dollar, and their creative approaches to returning ill/injured employees back to work. Read full story.

HealthLeaders-InterStudy, Texas Health Plan Analysis, Fall 2006, "CIGNA Subsidiary Gains Texas Certification"
Article highlights Intracorp's certification as a Texas Workers' Compensation Health Care Network provider.
Read full story.

CompCorner, Spring 2006, "Sports PT Spotlight on Catherine Cammallere"

Sports Physical Therapy of New York featured Intracorp nurse, Catherine Cammallere in their quarterly newsletter.  Read full story.

DMEC Update, April 2006, "Case Manager Corner: "Intracorp & Waste Management, Inc.—Even in Sophisticated Programs, the Basics are Still Basic"
The Disability Management Employer Coalition newsletter features the successful relationship between Waste Management and Intracorp including the work done by Intracorp's Occupational Health Counselors. Read full story.

HR Magazine, April 2006, "The Doctor is In-House"
Betsy Robinson, director of strategic program development at Intracorp, described how the company has seen a 20 percent to 30 percent decrease in disability durations and more than a 90 percent return-to-work rate through its on-site case management model at the more than 40 employer programs. The article depicts Intracorp’s success with employer client Waste Management. Read full story.

Journal of Workers Compensation, Spring 2006, "Changing the Laws of Supply and Demand to Control Prescription Drug Costs," by Fred Scardellette, Vice President, Fee Management, Product Development and Marketing.
If left unmanaged, the problem of rising prescription drug costs in workers' compensation will not improve. This article discusses strategies for controling the supply and demand of pharmacy costs across all benefit areas. Read full story.

Journal of Workers Compensation, Fall 2005, "A Laser, not a Spotlight: Focused, Integrated Approach May Help Contain Rising Benefits Costs," by Dr. Ben Hoffman, M.D., M.P.H., Vice President and Chief Medical Officer, Waste Management, Inc., and Betsy Robinson, Director, Strategic Program Development, Intracorp
This article chronicles Waste Management's integrated management approach to employee benefits, specifically a return-to-work program structured to manage both occupational and nonoccupational absences through specialized resources embedded within its operations nationally. Read full story.

Risk and Insurance, September 15, 2005, "On The Case."
Liz Zemke, a catastrophic nurse case manager with Intracorp, lost her lower leg in a traffic accident 10 years ago. She uses her personal experience to help other seriously injured employees return to work. Read full story.

Journal of Workers Compensation, Spring 2005, "How Employers Can Capitalize on Key Changes in California Workers' Compensation," by Fred Scardellette, Vice President, Product Development and Marketing.
Recent changes in the California Workers' Compensation Regulations, which became effective January 1, 2005, will have considerable impact on customers who do business in this state. This report is an overview of the recent reform, specific to areas of impact for Intracorp, including changes that affect return-to-work efforts, treatment protocol and utilization management. Read full story.